Frequently Asked Questions
Once you've added your medicines to the cart and proceed to checkout, you'll find a secure prescription upload option on the order page. You can upload a scanned copy or a clear photo of your valid prescription in JPG, PNG, or PDF format. If you have trouble uploading, you can also email it directly to info@drugssquare.com with your order number. Our pharmacy team reviews every prescription before processing — typically within a few hours on business days.
We accept credit cards (Visa, Mastercard), debit cards, and bank/telegraphic transfer (T/T). For large orders or specialty medicines, bank transfer is often the preferred option. All card payments are processed through an encrypted, secure checkout. If you're unsure which method to use for your country, contact us on WhatsApp at +91-9958550955 and our team will guide you.
Our packages are shipped discreetly with no mention of the brand, product name, or pharmacy on the outer label — even the courier cannot identify the contents. The vast majority of our international shipments reach customers without customs issues. However, customs regulations vary by country and are outside our control. We strongly recommend checking your local import rules for personal-use medicines before ordering. In the rare event of a customs seizure, please contact us and we will work with you on a resolution.
Delivery typically takes 7–15 business days for most destinations. As a general guide:
United States — 10–14 business days
United Kingdom — 7–12 business days
Australia — 10–15 business days
UAE & Middle East — 7–10 business days
Other countries — 10–20 business days depending on customs clearance
These are estimates — occasional delays can occur due to customs processing or local postal conditions. If your order hasn't arrived within the stated window, contact our support team.
Yes. Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your package in real time. You can also log into your account on Drugssquare.com and view your order status under "My Orders." If you haven't received tracking details within 3 business days of placing your order, email us at info@drugssquare.com or reach us on WhatsApp.
If your order hasn't arrived within the expected delivery window, contact our support team at info@drugssquare.com with your order number. We will investigate with the courier immediately. In the case of a confirmed lost or undelivered package, you are eligible for a full refund or a reshipment at no additional cost. Please note that we do not accept returns on delivered medicines due to the nature of pharmaceutical products — the guarantee applies to non-delivery cases only.