We offer 100% payment refund or reshipment of the products ordered by you, If for any reason your order does not reach you within a maximum of 28 working days. If for some reason, your order does not show up or is damaged in transit, we will ship you another package or issue you a full refund as per your request. If an item or items are returned to us due to non-compliance issues with your country's import laws and customs regulations, a 100% payment refund will be issued.