Frequently Asked Questions

To help you navigate our site better and make your purchases more convenient, we have provided answers to some frequently asked questions. You can always call our support team if your question remains unanswered.

MY ACCOUNT

Do I have to create an account to shop at Drugssquare.com

No, it is not mandatory to create an account to be able to shop online. For your convenience, we offer the ability you the opportunity to quickly order medicine online without creating an account (as a guest user).

How do I create an account?

Click on LOG IN at the top of any page on the website. Then click on the Registration button. Enter your Name, Username, Email address, and Password.

I forgot my password. How do I perform a password reset?

Step 1: Click “Log in”.
Step 2: Click “Forgot your password?” on the left.
Step 3: Enter your email address, and then click “Submit”
Step 4: From there, you will be sent an email to this address with a link for you to click to update your password.

*If you never received an email in your inbox, check your spam folder.

I forgot my username. How do I perform a password reset?

Step 1: Click “Log in”.
Step 2: Click “Forgot your username?” on the left.
Step 3: Enter your email address, and then click “Submit”
Step 4: From there, you will be sent an email to this address with a link for you to click to update your username.

*If you never received an email in your inbox, check your spam folder.

MEDICINE ENQUIRIES

What types of medicines will I be able to order from your online pharmacy?

Drugssquare offers a wide range of pharmaceutical products for the treatment of chronic diseases like Cancer, Hepatitis, HIV, Diabetes, Asthma, Thyroid, Kidney Disease, etc. We are a global healthcare company focused on supplying high-quality medicines available to everyone who needs them. We offer a robust portfolio of more than 5,500 medicines, including biosimilars, generics, brand, and over-the-counter remedies. To learn more about our product portfolio, click here.

Are medicines available at Drugssquare.com safe?

Yes. The medications that you purchase at our online pharmacy are of the highest quality. The prescription drugs we supply are procured from world-class and well-recognized pharmaceutical companies such as Natco, Cipla, GlaxoSmithKline, Pfizer, Ranbaxy, Abbott, Dr. Reddy's, Novartis, and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.

Can I buy a substitute medicine on my prescription?

Yes, you can buy other substitutes only if your prescription lists the salt names instead of a specific brand name.

ORDER, PAYMENT & DELIVERY

How do I place an order?

For placing a new order, go to online orders, type the name of the product you wish to purchase in the search box, select from the displayed options, review the product details, enter a quantity, upload prescription and add to cart. Once all required items are added to the cart, click on checkout, verify the order, select a delivery mode and enter the required details and submit the order.

You will receive a confirmation mail to your registered email ID with the order details

What information do you need from me to process my order as fast as possible?

In order to process your order quickly, we need the following data:

- Your billing/shipping information.
- Your prescription (required for the order of Prescription medicines).
- Your payment details.

Is my order confidential?

All information collected by Drugssquare pharmacy is strictly confidential. We do not provide this information to any other party for any purposes. Our staff is legally bound by conditions of employment to the confidentiality of your order and personal details. Customer protection is not just a word for us. Customer protection is an integral part of our philosophy, policy and daily work.

What happens if I don't receive my confirmation email for my order?

All orders placed through our online medical store will automatically receive a confirmation email, if by any chance you do not receive this please send us an email at info@drugssquare.com along with your relevant proof of payment.

Can I order over the phone?

Yes. You can place orders over the phone. Please call +91-9958550955 and speak to our sales team. If your order will contain prescriptions please select the relevant option when calling.

What forms of payment does Drugssquare.com accept for online orders?

To make your shopping experience as comfortable and as easy as possible, we offer you several payment methods. You can basically choose between the following options:

- Credit card
- Debit card
- Telegraphic Transfer (T/T)

What if I can't find the medicines I'm looking for on your website?

Drugssquare.com stocks a wide range of generic & branded drugs. However, if you do not find what you need, please feel free to contact our pharmacists by emailing to info@drugssquare.com. We will get back to you as soon as possible to let you know the availability of the requested medication.

Do you deliver medicines to any location in India?

No, we don't deliver our medicines to any address in India.

In which countries can I make an order?

Drugssquare is a worldwide online pharmacy. We are able to supply customers in 150+ countries including USA, UK, China, Philippines, Hong Kong, Malaysia, Thailand, Vietnam, Peru, Brazil, Chile, UAE, Ecuador, South Korea, Cambodia, and other international markets.

Are there any shipping charges for Medicine Orders?

Yes, shipping costs vary by country. Please add the medicines that you require to the cart to see what the delivery charges will be for your order.

How long will it take to deliver my order?

Delivery times may vary depending on the delivery location as well as the type of medicine you order.

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