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Frequently Asked Questions (FAQ)

Account Set Up

How do I set up an account ?
Complete the sign up form. We'll send you an email and you simply click on a link to confirm your email address.
Can I register more than one person per email address/account ?
Unfortunately, due to the potentially sensitive nature of the information, each account is specific to one customer. Each person will require a separate email address to register for our website.
Can I use the same email address for different accounts ?
Each account must have its own unique email address. Notification of your account will be emailed to you, therefore maintaining patient confidentiality. Only one email address can be registered to each account.
What can I do if I forget my password ?
To reset your password, Please enter the email address for your account. A verification code will be sent to you. Once you have received the verification code, you will be able to choose a new password for your account.
What can I do if I forget my username ?
If you forget your username, it’s okay! You can quickly recover it. Click Forgot username? on login page, and enter the e-mail address associated with your account. We will send your username to you by e-mail.
Can my details be changed on my account ?
Yes, You can update details such as, billing and delivery addresses, saved payment methods, phone no., password and account preferences from our Edit Account section.

Generic Drugs

What are generic medications ?
A generic drug is the same as a brand-name drug in : dosage, strength, safety, quality, the way it works, the way it is taken and the way it should be used.
Are generic medications as safe as brand-name medications ?
Yes. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.
Do generic medicines take longer to work in the body ?
No. Generic medications work in the same way and in the same amount of time as brand-name medicines.
Does every brand name medication have a generic equivalent ?
No. New brand name medicines have a patent when they are first made. Most drug patents are protected for several years. The patent protects the company that originally made the drug. The patent does not allow another drug company to make and sell the drug. When the patent expires, other drug companies can start selling the generic version of the drug after it has been tested and approved by the FDA.
What are the differences between generic and brand medications ?
Generics and brand equivalent drugs contain the same active ingredients, but they may be different in the following ways:

* Shape
* Size
* Color
* Markings and scores
* Cost
Why are generic medications less expensive ?
Generic medications are less expensive because generic manufacturers do not have the investment costs of the developer of a new medication. New medications are developed under patent protection. The patent protects the investment—including research, development, marketing, and promotion—by giving the company the sole right to sell the medication while it is in effect. As patents near expiration, manufacturers can apply to the FDA to sell generic versions. Because those manufacturers do not have the same development costs, they can sell their product at substantial discounts. Also, once generic medications are approved, there is greater competition, which keeps the price down. Today, almost half of all prescriptions are filled with generic medications.
What is the best source of information about generic medicines ?
Talk to your doctor or pharmacist for more information about generic drugs.

Pharmacy Services

Why choose for my pharmacy needs ?
Founded in 2010, Drugssquare is an International leader in providing prescription medications. Our highly-trained staff members are experts who understand the unique needs of patients with complex conditions. These include Cancer, Arthritis, HIV, Hepatitis, Organ transplant and many other conditions. We know these conditions can take a toll on patients both physically and emotionally. That’s why we’re dedicated to providing support that can help address these issues. We also maintain the highest standards of quality and patient safety, so that you can feel confident about taking any medication you receive from our facilities.
What are your hours ?
Our pharmacists are available 24 hours a day, seven days a week to speak with you. You can mail us at any time, or simply submit your order online.
What medications do you sell ?
Please review the section entitled products in your browser, a full list of medications are available there, some medications are considered controlled substances, the law requires that before these medicines can be dispensed that you undergo a physical exam, this means we cannot sell them online. Such medicines include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others.
What is your legal status ?
In developing this new online means for delivering health care services, our organization is committed to meeting all current regulations and guidelines, and exceeding them where possible.. The pharmaceuticals we provide are obtained from legitimate pharmaceutical wholesalers so you can be sure you are getting the same medication you would receive in your neighborhood pharmacy.
What countries do you deliver to ?
Except India, We deliver to almost all countries including Australia, Belgium, Bulgaria, USA, Croatia, China, Czech Republic, Denmark, Estonia, Finland, UAE, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Russia, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Malaysia and so on. If you have a question about a specific country not listed here, please contact us by email or chat.
How much do you charge for shipping ?
Shipping is FREE on all orders placed through our website
How do I submit an order ?
When you click to submit an order after choosing a product to purchase, you will be directed to our SSL secured server where you will begin the order process. In addition to giving us your shipping and billing information, you will also need to answer a short medical questionnaire in order to provide important information about your physical condition. Your order will then be submitted for approval and processing.
How do I cancel an order ?
You may cancel your order before it is shipped by sending a cancellation.
How are you ensuring my privacy ? is committed to preserving your medical and personal privacy. All data we shall receive is legally protected under doctor-patient privilege laws. Our online ordering system is using latest Secured Encryption Technologies and all personal and credit card information will be submitted using high levels of technical security (128it SSL) with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.
Will you be offering other products in the future ?
If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will try our best to add it to our list as soon as possible.