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Faqs

 

Q: How do I submit an order?
A: When you click to submit an order after choosing a product to purchase, you will be directed to our SSL secured server where you will begin the order process. In addition to giving us your shipping and billing information, you will also need to answer a short medical questionnaire in order to provide important information about your physical condition. Your order will then be submitted for approval and processing.


Q: What medications do you sell?
A: Please review the section entitled products in your browser, a full list of medications are available there, some medications are considered controlled substances, the law requires that before these medicines can be dispensed that you undergo a physical exam, this means we cannot sell them online. Such medicines include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others.


Q: How can your prices be so low?
A: We keep our prices low and our quality of the highest level, simply by reducing costs where possible. Low margins, batch shipping, more returning customers, no physical distribution center. We do not spend anything on marketing, there are no taxes to be paid, the manufacturer is located in an offshore zone and the production costs are way lower. This enabled us to offer our customers much more affordable prices.


Q: What are generic medications?
A: A generic medication is a copy that is the same as a brand-name medication in dosage, safety, strength, how it is taken, quality, performance and intended use.


Q: Are generic medications as safe as brand-name medications?
A: Yes. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.


Q: Do generic medications take longer to work in the body?
A: No. Generic medications work in the same way and in the same amount of time as brand-name medications.


Q: Why are generic medications less expensive?
A: Generic medications are less expensive because generic manufacturers do not have the investment costs of the developer of a new medication. New medications are developed under patent protection. The patent protects the investment—including research, development, marketing, and promotion—by giving the company the sole right to sell the medication while it is in effect. As patents near expiration, manufacturers can apply to the FDA to sell generic versions. Because those manufacturers do not have the same development costs, they can sell their product at substantial discounts. Also, once generic medications are approved, there is greater competition, which keeps the price down. Today, almost half of all prescriptions are filled with generic medications.


Q: Are brand-name medications made in more modern facilities than generic medications?
A: No. Generic firms have facilities comparable to those of brand-name firms. In fact, brand-name firms are linked to an estimated 50 percent of generic medication production. They frequently make copies of their own or other brand-name medications but sell them without the brand name.


Q: What are the differences between generic and brand medications?
A: Generics and brand equivalent drugs contain the same active ingredients, but they may be different in the following ways:

* Shape
* Size
* Color
* Markings and scores
* Cost

The fillers that are added to make the brand or generic are what gives the drug its color, shape and size. These fillers have no medical use and do not change the effectiveness of the medication. A generic drug contains the same active ingredients and must be equivalent in strength and dosage to the original brand name drug.


Q: What are Over the Counter Medication?
A: Over-the-counter (OTC) drugs are medicines that may be sold without a prescription and without a visit to a medical professional, in contrast to prescription drugs. Non-drug medical devices, such as diabetic management supplies, are also considered OTC.


Q: How are you ensuring my privacy?
A: DrugsSquare.com is committed to preserving your medical and personal privacy. All data we shall receive is legally protected under doctor-patient privilege laws. Our online ordering system is using latest Secured Encryption Technologies and all personal and credit card information will be submitted using high levels of technical security (128it SSL) with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.


Q: What is your legal status?
A: In developing this new online means for delivering health care services, our organization is committed to meeting all current regulations and guidelines, and exceeding them where possible.. The pharmaceuticals we provide are obtained from legitimate pharmaceutical wholesalers so you can be sure you are getting the same medication you would receive in your neighborhood pharmacy.


Q: What are your shipping policies?
A: Your order will be filled, shipped, and delivered within 14 to 21 business days for brand medications and 21-25 business days for generic medications depending on your location. We will notify you by email if there is a problem with fulfilling your order. If all goes right, you will receive a confirmation email when your product is shipped out.
Trackable Courier Service: the packages sent by this postal service can by tracked by the tracking number supplied after the order is shipped. See Tracking Your Package for details.


Q: Do you ship everyday?
A: We do not process orders on the weekend. If you place an order after 11:00 pm EST on a Friday, the order will be saved at the logistics department and processed the following Monday.


Q: What is your refund policy?
A: Due to federal and local laws we can not receive medication back after they were dispatched, if for some reason your order did not arrive or was lost - we will issue an immediate refund or send another parcel as per your request.


Q: How do I cancel an order?
A: You may cancel your order before it is shipped by sending a cancellation.


Q: Are the products you offer FDA approved?
A: The products we sell are manufactured and shipped from India. All of them are approved by INDIAN FDA for export.


Q: Will you be offering other products in the future?
A: If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will try our best to add it to our list as soon as possible.


Q: What is SSL Encryption and why is it required?
A: SSL Encryption or Https is a technique used to safeguard private information which is sent via Internet. To prove the site's legitimacy, the SSL encryption uses a PKI (Public Key Infrastructure) - public/private key, to encrypt IDs, documents, or messages to securely transmit the information in the World Wide Web. In order to show that our transmission is encrypted, most browsers will display a small icon that would look like a pad "lock" or a key and the URL begins with "https" instead of "http". SSL Encryption or https from a digital certification authority will helps the secure web site with confidential information on web.